Please remember that all images are NOT to "Scale" which means they are NOT actual size as your monitor may show. In some cases the piece is displayed larger to show the beautiful fine detail. The description; size & weight of each piece is listed within the photograph or near description of each item.
All gram weights & measurements are approximate. All color photographs are dependant on web thechnology and actual colors may be slightly different from the actual piece. Some pieces shown are NOT solid, please email if you have questions!Please READ and understand ALL policies before ordering. If you have any question(s) do NOT hesitate to ask.
HOW TO ORDER;
All order's are processed thru "Pay Pal" only NO exceptions! Simply click on the image of the jewelry you would like to purchase and you will be instantly brought to the "Pay Pal" check out page. If the image can NOT be clicked on email for availability, current pricing, and "Pay Pal" purchase link.
!!!!!!!!!!!!! READ IMPORTANT "F.A.Q." VERY IMPORTANT !!!!!!!!!!!! !!!!!!!!!!!!!CLICK ON IMAGEIF YOU WISH TO PURCHASE A ITEM !!!!!!!!!!!!!!!
Frequent Asked Questions;
*1) We have NO paper catalogue or CD catalog to send out, however we take requests for hard to find item(s), email for us for any requests.
*2) We ask please when emailing us for info, due to high volume of spam mail place " VICCARONE " on subject line so were sure we do not miss your inquiry.
*3) No telephone or mail orders accepted - Only PAY PAL payment accepted - no exceptions.
*4) We also have a shipping office in the USA where we keep a large volume of our stock this way we can keep shipping costs down and our customers abroad pay NO entry taxs. * Our Italian-Sicilian-Sardinian customers who purchase may receive their item(s) from our shipping center in the USA at No extra costs to them.
*5) If refund is APPROVED it takes at least 30 days to process.
*6) Jewelry will be replaced or refunded when a loss, theft, and or damage-defect, occuring only prior to customer signing for package.
*7) VERY IMPORTANT!! If you need the item(s) prior to a specific date for a gift or a special occasion " DO NOT " order unless you email to be sure we can satisfy your needs in this time frame. NO order will be refunded OR canceled for this reason - NO exceptions ! Delivery time is 2-3 weeks to complete order.
*8) E-CHECK ORDERS: Your order is not processed until the e-check process is completed, 1-2 weeks depending on your bank regulations. Keep this in mind when ordering if needed before a specific date or occasion.
*9) We will NOT deliver to a PO BOX of any kind this includes U.S. "MILITARY" " A SIGNATURE IS REQUIRED " - NO EXCEPTIONS
*10) NO over night shipping services outside Sicily are available.
*11) For security reasons we will NOT assist changing a shipping address, buyers name, location, or destination, from the shipping information received by pay pal.
*12) We will not be responsible, refund, or pay ANY monies, if the shipping address you list can not be accessed by UPS - FED EX personel for signature due to security systems or any difficult entry conditions.
*13) We will NOT assist or be held responsible if any customer gives authority to any other person(s) to receive or sign for your package.
*14) We will NOT take orders when billing information - shipping addresses are different, NO exceptions.
*15) To protect our customers we reserve the right at anytime to contact "pay pal" have them confirm the purchase with the buyer and or card holder prior to accepting the order - shipment.
*16) We will NOT rush or by-pass these policies when a buyer offer's to pay additional costs.
*17) All 18kt & 14kt Gold is made in Sicilia or Italia, some 14kt gold is made in the USA or other countries. Where each piece is MADE can be found listed to the right of the image. If you want to be sure please email.
*18) Please allow up to at least 3-4 weeks for the complete process if your jewelry is CUSTOM-HANDMADE all others 2-3 weeks.
*19) SHIPPING quotes listed are from Italy, USA, & Canada, NO orders taken outside these countries unless approved by VIP.
*20) We do NOT have access to or can we view your credit card details.
*21) We do NOT sell gold filled or plated jewelry. All jewelry is stamped with a 14kt or 18kt pieces may have European (Italy Sicily) markings [14kt=585] [18kt=750] [Silver=950]
*22) During the main holiday periods, during August & September in Italy for example, consider that the crafting, delivery, & processing, times will be slightly longer than usual: we advise our customers to order in advance. Main holidays as Easter and Christmas included.
*23) We have the right at anytime to request BANK wire payments for any order(s).
VERY IMPORTANT!! READ VERY IMPORTANT !! VERY IMPORTANT !!
Once payment is received & confirmed through "pay pal" you are also confirming that you have "READ, AGREE, & ACCEPT the above & below disclosure.
All of your shopping transactions are 100% secure. We use the Internet standard Secure Socket Layer (SSL) encryption to protect your privacy and secure your transactions. SSL encrypts all your personal account information and secures your credit card information when ordering. If you are paying by credit card, you will be redirected to PayPal secure payment gateway, which protects and conceals your private information on a secure SSL server.
*NO refund is availabl at anytime in the event you happen to find the same or similar product at a reduced price.
PayPal provides the world's first instant and secure online payment service. With PayPal, individuals and businesses can send and receive payments through the Internet. This revolutionary new service provides a safer, faster, easier, and cheaper way to move money in today's digital economy.
RETURN POLICY; - No Exception to this policy described below!
1. Once your jewelry has arrived you have ( 2 ) days to notify us that you are requesting a return. Once authorization is given you have ( 2 ) days to place it in shipping. Returns are ONLY at the discretion of Customer Service, acceptable reasons are either the goods have been damaged in transit, or the goods suffer from a manufacturing defect. The piece should be returned at which time the same piece will either be repaired or replaced, no monies will be returned. This includes ordering jewelry you later consider the wrong length, width or weight, we share NO responisibility because one failed to understand the conversion of Italian mm, cm, and grams, to your country size chart. Please, to avoid any confusion or problems write and ask first, we are more then happy to take as many questions as you like.
*If you need the "BALE" of your piece a particular diameter OR size needed to fit a chain you own it is YOUR responsibility to make us aware of the size when ordering, this is not a reason for a refund or payment in any form.
2. Should a return be authorized you must first email us with your request & reason for your return, wait for our written response. No merchandise will be accepted without prior authorization. The merchandise must be in it's orginal condition.
3. Customer is responsible for ALL shipping, entry tax (return to Sicily) , and insurance fee's during the return process
4. Customer will NOT be refunded the original shipping/handling/insurance/country entry tax charges or the "PayPal" processing fee.
5. If you agree to have a custom designed "hand-made" includes "CORAL work, STAINLESS STEEL, "special order" work must be payed for in advance. We strive to keep custom handmade pieces consistent. RING ORDERS, "Made-To-Order" or "Out Of Stock Orders" (SPECIAL ORDER) piece(s) "NO" refund is available! Since custom work is made specifically for you, we cannot extend any return policy on jewelry "handmade" - "made-to-order", or "SPECIAL ORDER" so all these order(s)- sales are final, NO exceptions ! Remember, handmade pieces can be considered the goldsmith original, size and weight may be slightly different. Due they are not made by machine but a artistic hand!
6. The prices listed on this web site supersede any past publication. The original shipping fee which is NOT refunded is the total sum in EURO's to the exchange rate in your currency. NO exceptions!
7. Shipping may be delayed when products from Italy need to be crafted in the month of September & August of each year which many services i.e. [goldsmiths] may be closed for vacation season.
8. Once your package is received in shipment according to our schedule policy, and there is a delay caused by; Mail Box Ect., FED EX, UPS, Postal Italiano, and or U.S. Postal Service., i.e., where their shipping services are delayed because of weather, accidents, lay off's, strikes, or extra security risk examination, this is NO fault of ours, therefore NO refund or returns are available.
Shipping: Shipping done by UPS, FED EX, or USPS, with Fast-Insured-Secure service, "signature required". At anytime we reserve the right to use the courier of choice one we feel would provide the absolute easiest- safest-secure method of shipping today. Due to security issues in the world today and signature required, **NO merchandise will be shipped to a P.O. Box., includes military P.O. Boxs. (These are UPS regulations here)
Sellers are NOT responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and desitinations, particularly during peak periods.
Costs:
$14.00 US Dollars shipping from Italy, USA & Canada, ONLY !! by FED EX, UPS, or USPS, Registered-Priority-Insured mail. Most items are shipped via office in the USA which allows us to keep our shipping costs down. At this office we keep a supply of a large quantity of our stock, which enables us to get our product to the customer sooner.
1. With some shipping services used you will be given a ID number to track your order. All shipping companies do NOToffer internet tracking services. Some jewelry items will be shipped by Italian postal service or USPS unless UPS-FED EX service is requested by the buyer who is then responsible for the shipping fee.
2. A family member here at V.I.P. will contact you by email to confirm your order and answer any questions you may have prior to shipping. All products are packaged by us to ensure quality and prevent damage.
3. *Please allow up to at least 3-4 weeks for the complete process if your piece is custom "handmade". Please be sure to include exact Shipping address & TELEPHONE NUMBER, so delivery will be much easier for our UPS service. For non custom and all other pieces allow " 2-3 weeks " to complete order.
4. Bill Duties &Taxs to be paid: In some States-Provinces [outside of Europe] the RECIPIENT-CUSTOMER will pay a minimum Custom fee, depending on the State-Province! *Shipping Fee differs on some Foreign Countries please email for shipping prices to countries othern then U.S.A. - USA customers pay ZERO COSTS for entry fee's !!!!!
5. Please note that if your package appears to have been opened or out of place customs agents in all countries have the right to inspect the contents at their discretion.
6. Keep in mind that some, or all, gift items may be a limited offer and their price & availability can change without notice.
7. A price qoute is subject to change, you MUST order in a timely manner due to the often changes in price of GOLD in the world market and the European euro exchange rates. We can NOT guarantee the price being the same if you order at a later time or date.
Liability;
9. V.I.P. does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.
10. V.I.P. will do its best to correct errors and omissions as quickly as practicable after being notified of them.
11. V.I.P. does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.
12. This Liability section applies only to the extent permitted by law.
Additional
1. These terms and conditions contain a agreement between you and V.I.P. relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.
1. Every purchase you make shall be deemed performed in Italy or the U.S.A.. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of Italy and or the U.S.A., The courts of Italy or the United States Of America shall have exclusive jurisdiction over any disputes relating the terms and conditions mentioned above depending on the legal country of incident, claim, or violation civil and criminal.
This information is provided to facilitate fair business practices for both the customer and Viccarone. Italian. Preziosi. -18ct Italian Sicilian Jewelry & Gifts.
Our Goal, as always, is to provide the best product and service in our industry. In order to provide quality service to all our customers the policies, procedures, and conditions must be adherd to strictly.
